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Our company will be closed from 1st to 23 August for summer break.
Electronic orders of this period will be shipped from 24 August.

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Return Policy

a. RETURNS BECAUSE OF FAULTS IN THE DELIVERY

    In every case where different products from the ones sold or there are missing products in species or quantity, the customer must return the product to us so we can investigate the mistake.
    Returning of a product to be replaced must be done with the product accompanied with the appropriate documents, its entire package in one piece and in 14 days after receival.
    Products must be in excellent condition, in their original package and with their tags on. Products that have been used, washed or modified in any way cannot be returned. In this case the shipping charges to us and back to the customer are on ProsystemArmory.com provided the return policies of our company is followed.


b. RETURNS OF FAULTY PRODUCTS WITHIN WARRANTY PERIOD

In such cases, after the manufacturer confirms the fault in the product, the following applies:

    The product must be sent with a copy of the purchase documents (receipt/invoice) within the warranty period specified by the manufacturer or the Greek distributor. There needs to be prior communication between the customer and us through email at info@prosystemarmory.com or phone call at +302103216785.
    Returns will go through either by personal means of the company, a courier, or drop off in the physical store. In this case the shipping charges to us and back to the customer are on ProsystemArmory.com provided the return policies of our company is followed.
    After returning of the products, a thorough examination of the fault reported by the customer will happen. Then we will contact them to give them the results of such examination. If we can confirm the fault, the product will be replaced or the transaction will be cancelled if the product cannot be replaced in due time or it’s missing from our stock. In the case of cancellation, refunds happen the same way as the customer paid.
    Particularly, if the customer paid with a debit card, ProsystemArmory.com must inform the appropriate bank for the cancellation of the transaction and then the bank will take the necessary steps to realise the refund. If the customer paid with cash in our physical store, then they would have to check in again so they can get a refund. If the customer paid with a bank deposit, a reverse bank transfer will go through from our account to the customer’s.
    If any products are returned damaged, modified, or with missing parts, our company has the right to ask for a complete compensation from the customer.


c. RETURNS OF PRODUCTS THAT ARE CONSIDERED TO BE FAULTY UPON DELIVERY (DEAD ON ARRIVE / DOA)

Returns of DOA products will be accepted until after 7 days since arrival to the customer and there has been communication about the matter through info@prosystemarmory.com or phone: +302103216785. The products must not be damaged and modified in any way and accompanied by all the documents that it got delivered with. If these guidelines are followed then:

    The product is picked up from us and examined in order to find the reported fault by the customer.
    The product is then replaced with a similar or the same product (new) or if the customer does not want a replacement then they will get a refund. The refund goes through with the same way the original payment went through.
    Particularly, if the customer paid with a debit card, ProsystemArmory.com must inform the appropriate bank for the cancellation of the transaction and then the bank will take the necessary steps to realise the refund. If the customer paid with cash in our headquarters, then they would have to check in again so they can get a refund. If the customer paid with a bank deposit, a reverse bank transfer will go through from our account to the customer’s.

Charges for shipping the products back to ProsystemArmory.com and then reforwarding them back to the client is on us.

If any products are returned damaged, modified, or with missing parts, our company has the right to ask for a complete compensation from the customer.


d. RETURNS OF NOT FAULTY PRODUCTS – RIGHT OF WITHDRAWAL FROM THE CUSTOMER

The customer has the right to withdraw from their purchase if no more than 14 days have passed since delivery of their order and they have contacted through email at ProsystemArmory.com or by phone at +302103216785. Withdrawal can be realised by following these guidelines:

    The withdrawal must be without reason and with no extra charges. If the order has been delivered then the customer is obliged to return it in one piece, unmodified, complete with all the accompanied documents. Returns are accepted only if the customer has paid for the return charge.
    A withdrawal statement is exercised in writing or by email and the company is obliged to email a confirmation of the aforementioned statement.
    After the withdrawal statement, the company is obliged to refund the customer in 14 days since delivery of the order.
    Refunds will go through in the same method as the original payment. Specifically in the case of payment with credit card, if up until the withdrawal statement and the return of the order the payment from the customer has gone through, the company must inform the bank about the cancellation of the transaction and then the bank will take the necessary steps to refund the customer. The company then has no responsibility on the refund. If the customer paid with cash and picked up their order from our store, the refund will take place again in the store. If the customer paid with a bank deposit, then the reverse transfer will go through by the company.
    The customer is obliged to compensate the company if they used the products up until the withdrawal statement. If they opened the original package or used the products, their value is lessened and they considered used. Then the customer must pay the company for the exact lessening of the value of said products. In such cases, the degradation of value varies between 30%-60% and is decided by the company. ProsystemArmory.com has the right to agree with the customer on a compensating amount.

Not faulty products that can't be returned are ammunition, target patches, spray canisters, books.

Product return form:
https://www.prosystemarmory.com/index.php?route=account/return/add